Indicator for C5F
- Regular price
- $ 5.00
- Sale price
- $ 5.00
- Regular price
-
- Unit price
- /per
Do you need a replacement part for a LEFT- or RIGHT-handed lock?
Parts are different.
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Excellent quick service and I love the lock
Spoke to company representative about unsure of if part was broken. A video link was provided which helped identify broken part and showed how to replace part. Replacement part was received in a timely manner.
I have now purchased 7 indicator locksets, and they are a really great product idea and are mostly well made. The exception is that some of the indicator dials—the main reason for purchasing the locksets—fail after a year or so, requiring replacement of the whole lockset or replacement of the broken part itself. (The central tab in the photo above breaks off after regular use.) Fortunately, Vizilok customer service was reliable and offered to send me a number of these replacement parts without charge, otherwise the locksets’ indicator function would be rendered completely useless. So a 3-star rating for the product, balanced with a 5-star rating for customer service, balances out to a 4-star rating overall. I would hope that Vizilok re-designs the faulty part so it lasts longer in the future, though.
Shipping
Shipping costs on orders that do not qualify for free shipping can be viewed in your shopping cart after entering the ship-to zip code. Please make sure that all of your shipping information is correct before placing your order.
Our main shipment partner is UPS:
- Standard Ground Shipping: 1-5 business days.
- Second Day Air: 2 business days after shipment
- Next Day Air: 1 business day after shipment.
Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
Returns
In case you change your mind and decide to use other products, we accept the return within 15 days after delivery and issue the refund within 3 business days (minus 20% restocking fee).
We DO NOT accept returns unless you contact our Customer Care representative 1 833-353-1775.
We provide the refund for:
- Uninstalled locks
- The locks in original manufacturer’s packaging (free of writing).
- In resalable condition
You can find the warranty exchange form here.
The buyer is responsible for return shipping charges.
The credit is issued to the original payment method within 3 business days.
Warranty
We value the trust you place in us. And we take great pride in the quality of our products. That’s why we offer a free replacement warranty on all of our locks in case of manufacturing defects.
We are constantly working with our customers to upgrade our products based on their feedback. Your honest, constructive feedback helps us to add the new features to our locks and prevent the future defects. We want you to shop with confidence, knowing that we are here to resolve your issues or concerns.
- In case of the factory defect, we warranty an immediate completely free replacement for 12 months of commercial application excluding those that are Final Sale.
- Please, fill up the Return Center Form (RMA) here. The description of the defect and pictures are required for approval.
- We DO NOT accept returns unless you contact our Customer Care representative at +1 833-353-1775.
- We approve the exchange after confirming that the defect is introduced by a manufacturer.
- If your item is under warranty and you wish to exchange for a more expensive item, you may do so but would have to pay the difference.
- Warranty is not terminated with replacement item but will last for the remainder of the warranty from the original purchase.
You can find the warranty exchange form here.
The Warranty replacement is free of charge (UPS Ground) including free H&S.
Customers outside of the US coastal area have to cover the replacement S&H cost in full.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.
NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
REPLACEMENT COVERAGE: Plan starts after the manufacturer's warranty.
EASY CLAIMS PROCESS: File a claim anytime by contacting our customer service at customersupport@vizilok.com
3-YEAR PROTECTION PERIOD: Plan can only be used once during the 3-year covered period. If you redeem your plan for a replacement, you'll have a choice to restart your protection plan by purchasing another. Otherwise, coverage expires upon redemption.