I am extremely impressed with the speed and efficiency for resolution of my problem! Absolutely excellent.
Part came quick, but was the wrong part. Call Customer Service and problem was fixed. Part came within the week.
Excellent quick service and I love the lock
Spoke to company representative about unsure of if part was broken. A video link was provided which helped identify broken part and showed how to replace part. Replacement part was received in a timely manner.
I have now purchased 7 indicator locksets, and they are a really great product idea and are mostly well made. The exception is that some of the indicator dials—the main reason for purchasing the locksets—fail after a year or so, requiring replacement of the whole lockset or replacement of the broken part itself. (The central tab in the photo above breaks off after regular use.) Fortunately, Vizilok customer service was reliable and offered to send me a number of these replacement parts without charge, otherwise the locksets’ indicator function would be rendered completely useless. So a 3-star rating for the product, balanced with a 5-star rating for customer service, balances out to a 4-star rating overall. I would hope that Vizilok re-designs the faulty part so it lasts longer in the future, though.
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